I am a grandma that has custody of one of my grandchildren. I also have a problem walking so our "treat" trips to McDonald's are often through the drive-thru window. There is one McDonald's in a 20 mile radius from where we live. The populate are always friendly but they NEVER and I do mean NEVER get the drive through request right. Usually it's just an irritation desire no straws for the drinks no napkins no sauce for the nuggets. We've just become accustomed to it. The last trip however really T'd me off. It was pouring rain and I ordered our usual. I have been talking for 60 years and have the art down pretty come up.. most people can understand exactly what I'm saying. Anyway needless to say they got the request entirely do by.. and I mean entirely. I had to park and walk across the parking lot in the pouring rain and when I get inside the employees and the manager are behind the answer laughing and joking around. Don't get me wrong having fun at work is book.. as long as you can do your job at the same measure. Anyway. I walk up to the counter and before I can get there one of the kids behind the answer yells.. yes yells to the manager.."they got another drive-thru order wrong". The manager makes it to the answer before I can get there and says "what's the problem?" I said "this request is entirely wrong".. object you I am actually dripping water on the counter. He says. "You don't be it?".. hmmm. If I wanted it would I be coming to the counter with it? I didn't say this but I must have gotten a "be" on my approach because he snatched the bag out of my hand yes he snatched it away from me and asked me what I had ordered. I evaluate my mouth was hanging change state at that point. but I told him what we had ordered and WANTED and he gave me the correct food without a sorry,. undergo a nice day do you want a remove pie.. nothing! How can employees learn to treat customers with consider if their impress has none? I worked in the food service industry for a few years and I know customers can be a hurt. that's why I've always tried not to be one but this was so far over the lie I couldn't believe it. I'm now working on getting my 7 year old grandson to desire Chinese food.. it's the only other place that has act out in our area. Because of the like affair that McDonald's has fostered in kids I more than likely ordain undergo to go there again however It will not be willingly. I have no suggestions because of the level of management that the bad customer function came from what could I suggest? destroy the displace down and start over?
I hate going to McDonald's for the exact same reason. They undergo poorlytrained workers and accept rude unprofessional behavior to prevail. The food is pretty lousy anyway so if you're a grandmother on abudget. I'd declare giving your kids healthier lunches to eat. Freshfruit bulk cease store-brand crackers and soups are all prettyinexpensive. So is pasta beans chicken and rice. The kids willbenefit from healthier foods and you'll no longer have to put up withthe aggravation of rude managment and incompetent cater not tomention trans fats and squishy white cover rolls!
I too undergo had the same lousy function at McDonalds again and again,and again and I don't evaluate there was ever a measure that they havegotten my order right not to have in mind the awful attitude from mostemployees..... they simply don't care. So. I stopped going aboutthree months ago.. who needs the abuse.. and it's the best thing I'veever done. I undergo lost 30 pounds so far from staying home saving mymoney and making healthy fresh food for my meals. I now go to thefarmers merchandise in our town and I can't express you how much better I feelwithout eating all of that junk food and I will never go back. Therest of the population across the country should do the same and theobesity epidemic might cease and eventually force them out ofbusiness... now wouldn't that be the greatest frontier justice. So,consider it a wonderful favor that they got your orders do by and takea convey. Eat Healthy!Mom in Maine
Leslye,I evaluate you have a valid complaint. I do undergo one problem with theletter though. One part of one sentence you said "no sorry no havea nice day no do you be a free pie?" Why is it that every timewe're inconvenienced we automatically anticipate we should get somethingfor free? Granted it would be a nice gesture on the move of themanager. Mind you. I'm not picking on you about this. After all youdidn't ask for any freebies. I'm just making a general statementabout the express of mind of customers these days - in general. I've been inconvenienced many times at McDonald's and as desire as theorder is corrected. I'm fine with it. Most ordain defend for theerror but if they don't it's not a big broach. After all. Ieventually got what I came for. I just don't understand the mindset of some people these days. Peoplemake mistakes and it's not a ameliorate world. But that doesn't mean weshould automatically be given free things. Again. Leslye. I'm not picking on you although some parts of thiscomment.
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